Frequently Asked Questions

The network consists of five urban lines: L1 Dénia Hospital, L2 Costa Calma, L3 Les Marines, L4 Les Rotes and L5 Circular. The network configuration connects the town centre, the coast, healthcare facilities, schools, sports facilities and the city’s main transport interchange points.

You can check updated routes, stops and timetables at busdenia.com and on the BusDénia app, available for Android and iOS. Information is also available at the stops along the different routes.

Yes. Both the website and the app allow you to check the location of buses in real time, view the actual and scheduled arrival time at each stop and check for any incidents affecting the service.

BusDénia has a route planner that allows you to enter your origin and destination to find the best travel option using the available lines.

BusDénia offers different options to suit each passenger’s needs: D10, D40, DJove and DSenior. The updated features of each ticket can be checked in the Tickets and fares section of the website.

DJove and DSenior tickets are personal and non-transferable. To obtain them, you must prove that you meet the required conditions and submit the corresponding documentation. Once the card has been issued, it can be used and topped up like the other transport tickets.

Purchase and top-up points vary depending on the type of ticket. General tickets can be purchased at authorised sales points, on board buses and at ticket vending machines. Personal tickets require a specific issuing process. Once you have the card, top-ups can be made at the service’s authorised points. Always check the latest information.

The transfer allows you to change lines using the same transport ticket within the period established by the service (45 min), without using an additional journey. This feature makes it easier to travel between different areas of the city and improves network connectivity.

Yes. Both the website and the app allow you to check lines, stops, routes and timetables, as well as bus arrival times and their real-time location.

The BusDénia app gives you quick access to all service information from your mobile phone. You can check lines, timetables and stops, plan journeys and track buses in real time to better manage your trips.

Yes. Dogs, cats and ferrets weighing up to 10 kg are allowed, provided they travel inside an approved carrier and under suitable hygiene and safety conditions. Accredited guide and assistance dogs may travel on board the vehicles.

Non-electric folding bicycles and scooters are allowed, provided they are properly folded and comply with the authorised dimensions for hand luggage. Non-folding bicycles or scooters and electric scooters are not allowed.

Yes. Hand luggage may be carried free of charge provided it does not exceed the maximum authorised dimensions and does not obstruct passage or compromise the safety of other passengers.

Yes. Strollers may be taken onto buses and must be placed in the designated areas of the vehicle, provided safety and accessibility conditions are maintained.

Yes. The entire fleet is adapted to facilitate access for people with reduced mobility and includes the necessary features to ensure an accessible and inclusive service.

Service incidents, diversions, notices and disruptions are published on the website, in the BusDénia app and through the service’s official communication channels.

If you have lost an item during your journey, you can contact BusDénia, through this form, indicating the line, approximate date, time slot and a detailed description of the item to help locate it.

For queries, suggestions, incidents or complaints, use the form available. This is the recommended channel for tracking requests and receiving an appropriate response.